Terms & conditions.

The agreement between you and Telltone for use of the platform — clear, fair, and written to be read.

Scope

These terms govern your use of the Telltone platform and its product layers (Studio, Relay, Guide, Pilot) operated by Telltone GmbH. By creating a workspace or using the service, you agree to them.

Telltone is offered to businesses and professionals for purposes within their trade or profession. Where you use the service as a consumer, mandatory consumer-protection rights under EU and German law remain unaffected by these terms.

The service

Telltone is a platform for real-world business operations. It captures requests, answers questions from approved knowledge, and helps you operate — through one connected workspace.

Telltone collects requests and prepares structured records; a person on your team confirms and acts on them. The platform does not book, approve, or decide on your behalf, and AI-generated output may contain errors and should be reviewed before you rely on it.

Accounts & eligibility

You are responsible for the accuracy of your account information and for keeping your credentials secure. Each workspace owner is responsible for managing roles and access within their workspace.

You must be at least 18 years old and authorised to act on behalf of the organisation you register. You are responsible for activity that occurs under your account.

Subscriptions & billing

A workspace reaches the platform by subscribing to at least one product layer. Subscriptions are billed in advance through our payment processor (Stripe) and renew automatically for successive periods until cancelled. You can cancel at any time, effective at the end of the current billing period; access continues until then.

Prices are stated exclusive of VAT where applicable. Except where mandatory law provides otherwise, fees already paid for the current period are non-refundable. Where a statutory right of withdrawal applies, we will inform you of it separately.

Acceptable use

You agree not to misuse the service — including attempting to access data outside your workspace, disrupting or overloading the platform, reverse-engineering it, or using it for unlawful, infringing, or harmful purposes.

You are responsible for the content you and your team place in your workspace and for ensuring you have the right to process it, including any personal data of third parties.

Customer content & IP

Your workspace data and content remain yours. You grant Telltone a limited, non-exclusive licence to host, process, and display that content solely to provide and improve the service to you, and as described in our privacy policy.

The Telltone platform, software, templates, and brand remain the property of Telltone GmbH and its licensors. These terms do not transfer any rights in them to you beyond the right to use the service as agreed.

Availability & changes

We work to keep the platform available and reliable, but the service is provided without a guarantee of uninterrupted availability. Planned maintenance is communicated in advance where practical.

We may add, change, or discontinue features over time. Where a change materially reduces core functionality you rely on, we will give reasonable notice. Support is available by email; response times depend on your plan.

Warranties & liability

The service is provided with reasonable care and skill. To the extent permitted by law, Telltone is liable without limitation for intent and gross negligence, for injury to life, body, or health, and under mandatory statutory provisions (including the Product Liability Act).

For slight negligence, liability is limited to the breach of a material contractual obligation (Kardinalpflicht) and to foreseeable, contract-typical damages. Any further liability is excluded. Mandatory consumer rights remain unaffected.

Term & termination

The agreement runs for as long as you maintain an active subscription. Either party may terminate in accordance with the subscription terms, and we may suspend or terminate access for serious or repeated breach of these terms.

On termination, your workspace data is deleted after a short grace period, subject to statutory retention. You are responsible for exporting any data you wish to keep before the grace period ends.

Plan allowances

Team members

Each workspace may add team members up to a seat limit set by the highest active subscription tier across all products in that workspace. Current limits: 3 team members without a paid plan, 4 on Pro, and 10 on Max. Where a workspace holds different tiers across products (for example Pro on one product and Max on another), the highest applicable limit applies.

Relay voice hours

Relay subscriptions include a monthly allowance of voice-call hours — 10 hours on Pro and 30 hours on Max. Included hours reset at the start of each billing period and do not carry over. Additional voice hours may be purchased as top-ups, which do not expire. Only voice sessions consume this allowance; text-based chat is not metered.

Changes to terms

We may update these terms to reflect changes to the service or to legal requirements. We will give reasonable notice of material changes by email or in the platform. If you do not agree to a change, you may terminate before it takes effect; continued use after the effective date constitutes acceptance.

Governing law

These terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For merchants, the place of jurisdiction is Frankfurt am Main; mandatory consumer-protection rules of your country of residence remain unaffected.

Should individual provisions be invalid, the remaining provisions remain in effect.

Contact

Questions about these terms? Write to us at info@telltone.com. Full company details are set out in our legal notice.