AI phone assistant for medical practices
Fewer phone interruptions, clearly structured patient requests, and exactly as much automation as your practice wants.
Appointments · Prescriptions · Callbacks · Home visits · Practice questions
Every ringing phone interrupts the work at reception.
During consultation hours
A patient is at the desk while another one calls — the team cannot do both at once.
At peak times
Several patients reach the practice at almost the same moment.
Outside opening hours
Administrative requests also arrive when the team cannot pick up the phone.
One assistant for your patients’ most common requests
Appointments
Relay gathers what’s needed and prepares the appointment for confirmation — or books it automatically where you’ve enabled it.
Prescriptions
Relay captures the administrative details of a prescription request and prepares it for the practice to review.
Callbacks
Relay captures the reason and contact details so the team can call back purposefully.
Practice questions
Relay answers supported administrative questions, such as opening hours, from the information you’ve approved.
Home visits
Relay captures the request as a structured record for the practice team to review.
Referrals
Relay captures the request with the required administrative details and passes it to the team.
Your practice decides what runs automatically.
It’s configured per service.
Staff confirmation
Relay collects the required information and creates a structured request. Your team reviews, adjusts or confirms it.
- Prescription requests
- Home visits
- Complex appointment requests
- Callback requests
Automatic appointment booking
For explicitly enabled services, Relay checks real availability, completes the booking, and confirms it only once the booking has succeeded.
- Routine check-ups
- Vaccinations
- Defined standard appointments
From the patient conversation to the workflow.
Relay doesn’t just record calls. Patient requests continue as structured records in Workspace — for your team to review, or along a defined automatic workflow.
- Patient
- Phone / website / link / QR
- Relay
- Structured request
- Workspace
- Team or defined workflow
Structured request
- Request
- Appointment
- Patient
- Thomas Weber
- Clinician
- Dr. Keller
- Service
- Check-up
- Preferred time
- Tuesday morning
- Status
- Awaiting confirmation
Hear Relay in action.
In a guided live demo we show how Relay takes typical patient requests, structures them, and carries them into Workspace — with your practice’s voice and workflow.
Built for sensitive patient communication.
Telltone is built for data protection from the ground up — with infrastructure and measures designed for sensitive communication.
Relay supports administrative workflows. Medical advice, diagnoses and treatment decisions remain with qualified medical staff.
View Security & Data Protection →Frequently asked questions
What is an AI phone assistant for medical practices?
A digital assistant for patient requests: Relay answers calls and messages, has a structured conversation, captures the request and carries it into Workspace — for your team to confirm, or along an enabled automatic workflow.
Can Relay use our existing phone number?
Your practice sets up call forwarding to your Telltone number. Your familiar practice number stays; incoming calls are forwarded to Relay when needed.
What happens with several simultaneous calls?
Relay can take several requests at the same time, rather than putting them in a queue like a single phone line.
Can our practice decide which appointments are booked automatically?
Yes. Automation is configured per service. For enabled services Relay books automatically after checking real availability; everything else is prepared as a structured request for confirmation.
How does Relay handle prescription requests?
Relay captures the administrative details of the prescription request and prepares it for the practice to review. Relay does not decide on medication or dosage.
Does Relay give medical advice?
No. Relay supports administrative workflows. Medical advice, diagnoses and treatment decisions remain with qualified medical staff.
Where is data processed?
The Telltone platform and its primary database are hosted in the EU (Frankfurt); in normal operation data is processed within the EU/EEA. See our Security & Data Protection page for details.
Do we need a new phone system?
No. Relay works via call forwarding — no new phone system is required.
How is Relay set up?
Setup happens together with the Telltone team: services, workflows and the automation you want are tailored to your practice. The easiest way to start is a live demo.